Portrait of José Niada

José Niada

IT Administrator • Sr. Technical Support

IT Professional with 25+ years of experience in systems and network administration. Customer-focused, results-oriented, and collaborative leader with excellent communication skills in English and Spanish.

joseniada@gmail.com +1 (661) 221-1413 LinkedIn GitHub Palmdale, CA

Core Skills

Experience

IT Administrator

Golden Queen Mining Co. LLC — Mojave, CA • May 2018 – Present
  • Maintain, configure, and operate computer systems, phone systems, network servers, and virtualization platforms.
  • Install and upgrade components/software; manage virtual servers; integrate automation processes.
  • Troubleshoot hardware/software issues; document problems and resolutions; assess impact and prioritize.
  • Plan and implement infrastructure changes; maintain technical documentation and specifications.
  • Perform regular backups; implement disaster recovery and failover procedures.
  • Lead desktop/helpdesk efforts ensuring minimal disruption to users and operations.
  • Capacity & storage planning and database performance monitoring.
  • Conduct user training; manage IT budgets and inventories; uphold data confidentiality.

Senior Technical Support Engineer

Dependable Highway Express Inc. — Los Angeles, CA • Dec 2011 – Present
  • Deploy and support Windows Server 2008/2012 R2 environments; integrate Windows 7/8/10 workstations and Office suites.
  • Administer AD, DNS, DHCP, file/print, terminal, and application servers; monitor physical & virtual infrastructure.
  • Provide remote/phone technical support; create user accounts; manage access for AD, Lync, Dynamics GP, CRM.
  • Deliver user training and documentation; manage device inventory (PCs, laptops, Android, Google apps).

IT Help Desk Analyst

L.H. Dottie Company — Commerce, CA • Oct 2007 – Dec 2011
  • Designed/optimized Windows Server environments across multiple sites to minimize downtime.
  • Administered VMware infrastructure and supported macOS for executive devices.
  • Managed EDI interface via Oracle E-Business Suite; provided advanced technical support.

Supervisor

Newegg.com — Whittier, CA • Sep 2000 – Oct 2007
  • Implemented VMware ESX to consolidate hardware and reduce costs/energy usage.
  • Migrated legacy platforms to VMs and managed a 10-person team (coaching, reviews, productivity tracking).

Education

  • BS, Information Technology — Capella University (2023–2024)
  • Network & Systems Administration — Cerritos College (2006–2010)
  • Systems Engineering — UTP Tech University (1999–2000)
  • BS, Computer Science — IDAT Tech Institute (1995–2000)

Certifications

  • IBM Cybersecurity Analyst (2022)
  • Google IT Support Certificate (2020)
  • Security+ & Linux Administration — AVC (2016–2017)
  • Microsoft Certified Professional (2000)

Selected Highlights